Hattie Crabtree offers meticulously hand-stitched bridles made with the finest British leather and fittings. The prices listed are for the bridles only and do not include reins. Each bridle will feature the Hattie Crabtree logo badge unless the customer specifically requests otherwise. It's important to note that all bespoke items are non-refundable, but customers have a 14-day window from the date of payment to cancel their order.Once the cancellation period has passed, the earliest a bridle will be started is two weeks after the payment date. The current wait time for bespoke bridles is between 6 to 12 weeks. As of now, the call-out fee in Cumbria is £40. Customers have the option to have their bridle posted or to request a second call-out fee for fitting, also priced at £35. Expanding her services to accommodate clients from further afield, Hattie Crabtree now offers a step-by-step "how to measure for your bespoke bridle" option. This service enables clients to own a made-to-measure bridle by sending their horse's measurements directly to Hattie. For clients who are within driving distance, Hattie encourages them to get in touch to discuss the call-out fee and scheduling availability. This personalized approach ensures that clients receive the same attention to detail andhigh-quality craftsmanship regardless of their location. By offering this measurement service, Hattie aims to provide a convenient and accessible option for clients who may not be able to visit her workshop in person. This ensures that every horse can enjoy the comfort and fit of a bespoke bridle tailored specifically to their measurements.These policies ensure transparency and fairness in Hattie Crabtree's bespoke bridle business, providing customers with high-quality products and services while maintaining operational efficiency.Hattie reserves the right to refuse a commission at any point if the client's behavior is deemed inappropriate. In such cases, a full refund will be provided, minus the call-out fee.